FAQ's (Frequently Asked Questions)

Answers to these frequently asked questions are intended to provide brief information relevant to your child's health. If you would like to speak with us regarding any of these topics, do not hesitate to call us.

Q: Are you accepting new patients?
Q: Do you accept my health insurance plan?
Q: What days are you open?
Q: How do we contact the doctor after hours?
Q: If I have a question during office hours, may I speak with a doctor or nurse at any time?
Q: I just gave birth. When should I schedule my baby's first doctor visit?
Q: How often does my child need to be seen in the office?
Q: May I request a specific pediatrician for my visit?
Q: Does your practice support breastfeeding mothers?
Q: What immunizations will my child receive?
Q: When should my baby start solid foods?
Q: When will I receive lab or test results?
Q: How do I obtain a prescription refill?
Q: My child needs to see a specialist. What do I do?
Q: Are you affiliated with any area hospitals?

• Q: Are you accepting new patients?

  A: Yes, we welcome new patients.

• Q: Do you accept my health insurance plan?

  A: We accept a variety of Health Insurance Plans. Review our list of accepted Insurance providers. Please call our business office if you have insurance questions. Remember that you will be asked to provide your child's insurance card at every office visit.

• Q: What days are you open?

  A: Our Marlton office is open Monday through Saturday, including evening hours Monday through Thursday. Although we do not have scheduled hours on Sundays or holidays, the pediatrician on call can arrange to see an ill child on these mornings if medically necessary. Our Cedar Brook office is open Monday through Friday, including evening hours on Thursdays.

• Q: How do we contact the doctor after hours?

  A: Our medical providers are available 24 hours a day. Call the office at 856-988-9101 and follow the prompts to contact the pediatrician on call or one of our professional triage nurses. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Calls are typically returned within 15 minutes. Please call back if you have not received a timely response.

  IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

• Q: If I have a question during office hours, may I speak with a doctor or nurse at any time?

  A: You may call with questions any time during office hours. A message will be taken and one of our nurses will return your call. Our nurses are trained in pediatric telephone protocols developed by the American Academy of Pediatrics. If our nurse is unable to answer your question or you need to speak to one of our pediatricians, a message will be taken and a physician will return your call the same day.

• Q: I just gave birth. When should I schedule my baby's first doctor visit?

  A: We usually recommend that your newborn be seen in our office within two to four days after discharge from the hospital. Our staff understands the importance of this first visit and will make every effort to schedule this visit promptly.

• Q: How often does my child need to be seen in the office?

  A: Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children. At these visits, we monitor your child's growth and development, perform a physical examination, and answer any questions you may have. We recommend that, before the visit, you write down all of the questions you have so that you do not forget to ask them. If this is your child's first visit with us, you may save time at your visit by downloading and completing our initial registration forms.

• Q: May I request a specific pediatrician for my visit?

  A: Every effort is made to arrange your child’s well care and follow up visits with the physician of your choice. When your child is ill, he or she may be given an appointment with any one of our physicians.

• Q: Does your practice support breastfeeding mothers?

  A: Yes, we promote breastfeeding. The American Academy of Pediatrics recommends breastfeeding babies for the first six months. Breastfeeding helps defend children against infections, prevents allergies, and protects against a number of chronic conditions. While experts believe that breast milk is the best nutritional choice for infants, breastfeeding may not be possible for all women. Some women have specific medical considerations that impede breastfeeding; others choose to feed by formula because of discomfort, work schedule, or lifestyle choices. In these cases, an iron-fortified infant formula is a good alternative. We will gladly discuss your diet and feeding concerns at your child’s well care visit, or please call during office hours to speak with our experienced nursing staff.

• Q: What immunizations will my child receive?

  A: To help protect your child from many serious and, in some instances, life- threatening infectious diseases, we follow the immunization schedule recommended by the American Academy of Pediatrics. Please discuss your immunization questions and concerns with any of our pediatricians.

• Q: When should my baby start solid foods?

  A: We do not recommend starting baby foods until four to six months of age. As all children are different, we individualize our recommendations for starting foods and advancing your child's diet based on age and development. Please discuss these steps with our providers at your well care visit.

• Q: When will I receive lab or test results?

  A: We will call you to notify you of all lab and x-ray results in a timely manner. If you have not received a call within the time that you expected, you are welcome to call our office to ask for the results. If the lab tests were ordered by a specialist, you should receive the results from the ordering physician.

• Q: How do I obtain a prescription refill?

  A: Please call our office if you need a prescription refill. Allow two business days for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval.

• Q: My child needs to see a specialist. What do I do?

  A: For non-urgent referrals: when one of our doctors refers you to a specialist, please schedule your appointment with the specialist, then call our office within five business days of your appointment. Your referral will be available within 72 hours. Most referrals are completed electronically and submitted directly to the specialist’s office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

  For urgent referrals: when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

• Q: Are you affiliated with any area hospitals?

  A: Each of our physicians is on staff at Virtua Voorhees hospital in Voorhees, New Jersey. When necessary, we frequently refer patients to The Children's Hospital of Philadelphia, St. Christopher's Hospital for Children, and duPont Children's Hospital.