FAQ's (Frequently Asked Questions)

Answers to these frequently asked questions are intended to provide brief information relevant to your health. If you would like to speak with us regarding any of these topics, do not hesitate to call us.

Q: What days are you open?
Q: Are you accepting new patients?
Q: Do you accept my health insurance plan?
Q: Will I need a referral to your office?
Q: May I request a specific neurologist for my visit?
Q: What should I bring to my appointment?
Q: How do we contact the doctor after hours?
Q: When will I receive lab or test results?
Q: How do I obtain a prescription refill?
Q: What are your hospital affiliations?

• Q: What days are you open?

  A: Our office is open Monday through Friday. As our daily schedule is subject to change, please call to confirm office hours.

• Q: Are you accepting new patients?

  A: Yes, we welcome new patients.

• Q: Do you accept my health insurance plan?

  A: Please refer to Insurance to review Advocare's list of accepted insurance providers.

• Q: Will I need a referral to your office?

  A: A referral is required for all managed care insurance plans, including Horizon HMO, Horizon POS, Aetna HMO, Aetna POS, AmeriHealth HMO, and Keystone HMO. The back of your insurance card should help you determine if you need a referral.

• Q: May I request a specific neurologist for my visit?

  A: Every effort is made to arrange your well care and follow up visits with the physician of your choice. However, when you or a family member is ill, he or she may see any one of our physicians.

• Q: What should I bring to my appointment?

  A: To expedite your visit and ensure a thorough neurological consultation, please bring these items to your appointment:

  • Your insurance card
  • Physician referral forms (if required by your insurance provider)
  • If you are presently taking prescription or over-the-counter medications, please bring a list of medications, doses, and frequency
  • Pertinent information about your medical and surgical history, including details of birth and developmental milestones if appropriate
  • Any recent CT scans and/or MRIs or appropriate records
  • Completed Medical History Form

• Q: How do we contact the doctor after hours?

  A: Our medical providers are available 24 hours a day. Call the office at (609) 261-7600 and follow the prompts to page a provider on call. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral and appointment requests will not be addressed via pager. Pages are typically returned within 15 minutes. Please call back if you have not received a timely response.

  IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

• Q: When will I receive lab or test results?

  A: You will receive a call right away with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.

• Q: How do I obtain a prescription refill?

  A: Please call our office during routine business hours to refill prescriptions. Refill requests will not be accepted by physicians on call.

• Q: What are your hospital affiliations?

  A: Our neurologists are on the attending staff at these New Jersey hospitals:

  • Virtua Memorial at Mt. Holly
  • Virtua Berlin Hospital
  • Deborah Heart and Lung Center