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FAQ's (Frequently Asked Questions)

Advocare offers a secure patient portal at where patients can communicate with their Care Center, pay bills, get information, and more. If you have questions about creating your account or using the portal, you may find the answer below. If you cannot find the answer you need, please call our office. We will gladly assist you.


What is
Is there a fee to use
What technology do I need to use
I'm not very good with computers. Will I be able to use
What happens if I sign up and then I don’t want to use it?
How do I sign up for


How is my health information protected in
What is your Privacy Policy?

Managing Your Information/Profile

Where can I update my personal contact information?
How can I change, update or add Insurance Plan information?
If I change health insurance companies, can I use to change the information in my personal profile, or do I have to call my Care Center’s office?
If some of my health information on is not correct, what should I do?
Why is some of my medical information not available on
Can my spouse and I share one account on

Laboratory Results

When can I see my test results in
Why are certain test results not available in my portal?

Emailing Your Provider

Can I use to ask my provider questions about my health?
Can I ask questions about the health of a family member from my account?

Payment Information

May I pay all my Advocare medical bills electronically via
How can I ask a question about a bill?
How can I make a payment on my bill?

Troubleshooting/Password Resets

I forgot my password. What should I do?
I tried to reset my password online and I didn't receive the email. What should I do?
I tried to log in several times and I was not able to access my account. What should I do?
My session on was unexpectedly terminated. Why?
Who do I contact if I have other questions?

Disclaimer: This web site is intended to offer general information only. Nothing contained on this site, including third party content, should be considered a substitute for medical advice, diagnosis and/or treatment. Advocare does not assume liability or responsibility for any of the information contained on this website. Please consult your Advocare physician with more detailed questions and to receive specific diagnoses and recommendations.